What is the preferred method for addressing a resident who is confused?

Using a resident's preferred name while maintaining eye contact is the best method for addressing someone who is confused because it fosters a sense of familiarity and respect. This approach enhances communication by making the interaction more personal and reassuring for the resident. By maintaining eye contact, you also reinforce your engagement and attentiveness, which can help them feel more comfortable and secure in the conversation.

Moreover, using their preferred name demonstrates acknowledgment of their identity, which is crucial for building rapport and trust, especially in patients experiencing confusion. Effective communication can help decrease anxiety and improve understanding, encouraging them to respond better.

In contrast, employing loud commands can be intimidating or feel aggressive, which may exacerbate confusion or anxiety in the resident. Addressing them solely by their last name can feel impersonal and might not resonate with them, especially if they associate a different name with their identity. Speaking to them as if they are a child can unintentionally cause feelings of embarrassment or frustration, making them feel disrespected or diminished rather than comforted.